The answers to all your NIXON questions
SERVICE
NIXON STORE
GENERAL
THE AUTOMATIC
OTHER COMMENTS OR QUESTIONS
SERVICE
How do I service or repair my watch?
Please call our Contact Center at 888-455-9200 so we can provide you with a Return Authorization number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
How do I check the status of my service, repair, or return?
Please call our Contact Center at 888-455-9200. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status.
How do I get a new band?
We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please call our Contact Center at 888-455-9200 for band replacements.
How do I get a new buckle or locking looper?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Give us a call at 888-455-9200 for more info.
How do I get a new springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Contact Center at 888-455-9200 for details.
How do I get a new battery?
Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at 888-455-9200.
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the SERVICE section of our website.
What does my limited warranty cover?
Please visit the SERVICE section of our website for details on what the limited warranty covers.
I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Contact Center at 888-455-9200 for more information.
My watch is outside the warranty, can I still have it serviced?
Nixon's Service Center can provide full service for your watch. Please call our Contact Center at 888-455-9200 so we can provide you with an estimated charge based on the service that is required for the repair.
How can I get technical assistance for my watch?
Please call our Contact Center at 888-455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
Can I e-mail Nixon for a return authorization number?
We cannot issue Return Authorization numbers by E-Mail. Please call our Contact Center at 888-455-9200 for a Return Authorization number.
OTHER COMMENTS OR QUESTIONS? EMAIL US AT: info@nixonnow.com
NIXON STORE
How do I find an item that is unavailable in the Nixon Store?
Please use the DEALER LOCATOR from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our Contact Center at 888-455-9200 so we can let you know when an out of stock item is expected to become available.
How do I return or exchange an item purchased from the Nixon Store?
Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please call our Contact Center at 888-455-9200 so we can provide you with a Return Authorization number and instructions for your return.
How do I get more detail on colors, features, or sizing of products on the website?
Please call our Contact Center at 888-455-9200 for detailed information on the color, features, or sizing of a Nixon product.
GENERAL
How do I find a local Nixon dealer?
Please use the the DEALER LOCATOR from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.
Where can I find the included user manual, extra links, and pins for my new watch?
The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.
How do I know if I can surf or swim with my watch?
Please reference the WATER RESISTANCY RATING CHART that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.
How do I obtain a user manual?
All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.
Does Nixon have a Toll Free Number?
Yes. Our Toll Free Number is 888-455-9200
How do I contact Nixon with feedback or questions about product or the company?
Please call our Contact Center at 888-455-9200, or e-mail us at info@nixonnow.com
How do I get on the team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
THE AUTOMATIC
How do I register and service my Nixon Automatic watch?
Please visit the AUTOMATIC PAGE on our website for detailed information on registering and servicing the Nixon Automatic.
Why should I register my Nixon Automatic watch?
The Nixon Automatic has a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner. You will also be reminded via e-mail when it is time to take, or send your watch in for standard servicing thus keeping your extended warranty valid, and your watch running at peak performance.
How accurate can I expect my Automatic to be?
Since Automatic watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). The Movement in the Automatic can be adjusted by Nixon or a professional watch technician if the watch gets out of these tolerances. Remember to track all service on your watch in the Automatic book to maintain your lifetime warranty.
OTHER COMMENTS OR QUESTIONS
EMAIL US AT: info@nixonnow.com
NIXON STORE
GENERAL
THE AUTOMATIC
OTHER COMMENTS OR QUESTIONS
SERVICE
How do I service or repair my watch?
Please call our Contact Center at 888-455-9200 so we can provide you with a Return Authorization number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
How do I check the status of my service, repair, or return?
Please call our Contact Center at 888-455-9200. We can provide you with the current status of your service, repair, or return. Please allow 2-3 weeks from the time you send your watch in before calling to check on its status.
How do I get a new band?
We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please call our Contact Center at 888-455-9200 for band replacements.
How do I get a new buckle or locking looper?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Give us a call at 888-455-9200 for more info.
How do I get a new springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Contact Center at 888-455-9200 for details.
How do I get a new battery?
Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at 888-455-9200.
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the SERVICE section of our website.
What does my limited warranty cover?
Please visit the SERVICE section of our website for details on what the limited warranty covers.
I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Contact Center at 888-455-9200 for more information.
My watch is outside the warranty, can I still have it serviced?
Nixon's Service Center can provide full service for your watch. Please call our Contact Center at 888-455-9200 so we can provide you with an estimated charge based on the service that is required for the repair.
How can I get technical assistance for my watch?
Please call our Contact Center at 888-455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
Can I e-mail Nixon for a return authorization number?
We cannot issue Return Authorization numbers by E-Mail. Please call our Contact Center at 888-455-9200 for a Return Authorization number.
OTHER COMMENTS OR QUESTIONS? EMAIL US AT: info@nixonnow.com
NIXON STORE
How do I find an item that is unavailable in the Nixon Store?
Please use the DEALER LOCATOR from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our Contact Center at 888-455-9200 so we can let you know when an out of stock item is expected to become available.
How do I return or exchange an item purchased from the Nixon Store?
Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please call our Contact Center at 888-455-9200 so we can provide you with a Return Authorization number and instructions for your return.
How do I get more detail on colors, features, or sizing of products on the website?
Please call our Contact Center at 888-455-9200 for detailed information on the color, features, or sizing of a Nixon product.
GENERAL
How do I find a local Nixon dealer?
Please use the the DEALER LOCATOR from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.
Where can I find the included user manual, extra links, and pins for my new watch?
The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.
How do I know if I can surf or swim with my watch?
Please reference the WATER RESISTANCY RATING CHART that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.
How do I obtain a user manual?
All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.
Does Nixon have a Toll Free Number?
Yes. Our Toll Free Number is 888-455-9200
How do I contact Nixon with feedback or questions about product or the company?
Please call our Contact Center at 888-455-9200, or e-mail us at info@nixonnow.com
How do I get on the team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
THE AUTOMATIC
How do I register and service my Nixon Automatic watch?
Please visit the AUTOMATIC PAGE on our website for detailed information on registering and servicing the Nixon Automatic.
Why should I register my Nixon Automatic watch?
The Nixon Automatic has a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner. You will also be reminded via e-mail when it is time to take, or send your watch in for standard servicing thus keeping your extended warranty valid, and your watch running at peak performance.
How accurate can I expect my Automatic to be?
Since Automatic watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). The Movement in the Automatic can be adjusted by Nixon or a professional watch technician if the watch gets out of these tolerances. Remember to track all service on your watch in the Automatic book to maintain your lifetime warranty.
OTHER COMMENTS OR QUESTIONS
EMAIL US AT: info@nixonnow.com