FAQ

How long is my watch covered under the limited warranty?

Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the Service section of our website.

What does my limited warranty cover?

Please visit the Service section of our website for details on what the limited warranty covers.

My watch is outside the warranty, can I still have it serviced?

Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. If you’re in North America, you may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for details and we’ll set you up a service authorization number. If you’re somewhere else in the world , please go to the nixonnow.com homepage, select your country, then support/service for more details.

I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?

You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. If you’re in North America, you may call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for details.

How do I service or repair my watch?

If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I check the status of my service, repair, or return?

Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by using our Order Tracker.

What is a credit card pre authorization?

A credit card pre authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A pre authorization is not a charge to your credit card amount. The pre authorization is removed when you service order transaction is completed.

Will I be charged the pre authorized amount if my watch is under warranty?

If your watch repair is determined to be covered under the Nixon warranty policy by a Nixon service technician, your credit card will not be charged. If your watch repair is not covered under the Nixon warranty policy, your credit card will be charged the estimated pre authorized amount, or less, shown at check out of your online service order. If the actual charge for service repair sums up to more than the pre authorized amount, a Nixon service center representative will contact you to authorize payment on your credit card.

Will I be notified before my card is charged for service?

You will not be notified before being charged the pre-authorized amount related to your service order. By accepting the pre-authorization, you are telling us it’s ok to charge up to the pre-determined amount if your service repair is not covered by warranty. This process allows us to get your watch back to you and on your wrist again quickly.

How do I get a new band?

Bands, straps and bracelets are not covered under warranty. Watches need to be sent in to the Nixon Service Center for band replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Can I switch the band on my watch for another band type or color?

To keep the integrity of the exclusive design of your Nixon watch, we do not switch bands on watches for other material types or colors. To have your band replaced with the original band design, send your watch into the Nixon Service Center for band replacement. Bands, straps and bracelets are not covered under warranty. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Is the coating on my watch covered under warranty?

The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new band or band buckle?

Watches need to be sent in to the Nixon Service Center for buckle or band replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new springbar, pin or locking looper?

We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, you may call us our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, for more details. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new battery?

Most of our watches can be taken to a certified watch repair shop for battery replacement, which should include proper re-sealing of the case back. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified watch repair shop. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. If you’re in North America, you may call us our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, for more details. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I care for my leather watchband?

Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.

How do I care for the coating on my Nixon watch?

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.

What is The Drab coating on select Nixon watches?

The unique drab coating is an advanced, generously applied finish designed to wear with age. With normal wear and tear, the finish will scratch and chip to create a completely individual and custom version watch unique to you. View our Drab Collection page for more information.

Why is the display screen blank on my new digital tide watch?

Your watch may be in sleep mode, a setting used to save battery life until your watch is ready to be worn. You can switch your watch to normal operation by holding down the light button located at the top left of the watch for 3 to 5 seconds.

How do I reset my digital tide watch?

You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:1. All segments will light up 2. Sound will beep for 1 second 3. ROM will be displayed on screen 4. Returns to time function.

Which beaches are available on my digital tide watch?

There are 200 beaches available to program as your home beach or your surf travel destination: 200 beach list.

Where can I get the full 411 on my digital tide watch?

You can reference our Digital Tide user manual for instructions and all available settings.

How do I recalibrate my chronograph hand when it does not line up at the 12 o'clock position?

The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:

• PULL the crown out to the second position
• PRESS the start pusher to set the chronograph second hand to the zero position
• PRESS and HOLD the start button to rapidly advance the chrono second hand
• Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.

Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.

Where can I find the included user manual, extra links, and pins for my new watch?

You can find extra links and a user manual in the foam slot of your watch box, next your watch.

How do I get a user manual for my watch?

Our watch user manuals can be found under each product page of our website. Near the bottom click on download user manual to view or print. An example can be found below:

How do I know if I can surf or swim with my watch?

Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.

If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth.

How can I get technical assistance for my watch?

If you’re in North America, you can call our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for technical assistance on your watch. A customer service representative can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch. If you’re somewhere else in the world, please go to the Nixonnow.com homepage, select your country, then support/service for more details.

How do I care for and maintain my Elite Class watch?

We recommend that you have the seals of your watch checked for water resistance every 2 years and the movement checked for time accuracy every 5 years at our Nixon Repair Center or a certified watch repair shop. Track your service records in your Elite Class user manual book to maintain your lifetime warranty.

How do I service my nixon Elite Class watch?

Call our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays and we’ll talk you through a solution or get you a service authorization number. Include your Elite Class user manual book when sending in your repair watch to show proof of purchase and to record your repair service with a stamp, date, and signature of the technician that worked on your watch.

How accurate can I expect the automatic movement on my Elite Class watch to be?

Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.

How do I find an item that is unavailable in the Nixon website?

Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays to let you know when an out of stock item is expected to become available.

How do I return an item purchased from the Nixon website?

Nixon offers a 30 day return policy from the date of purchase for all products purchased from Nixonnow.com. All items must be returned in new and unused condition and sent back in original packaging. To initiate a return, please call our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays. A customer service representative can provide you with a return authorization number and instructions of how to return your Nixon purchase.

How do I get more detail on colors, features, or sizing of products on the website?

Please call our Customer Service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for detailed information on color, features, or sizing of a Nixon product.

Why was my Nixon internet order cancelled?

We're sorry your order was cancelled. When it happens it's usually due to: out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about a cancelled order, please call our customer service line at 1-888-455-9200 8 to PST Monday toThursday, 9 to 5 PST Fridays.

How do I find a local Nixon Dealer?

Please use the the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name.

How do I contact Nixon with feedback or questions about product or the company?

Please call our Customer Service department at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, or e-mail us at info@nixonnow.com

How do I get on the Team?

There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.