FAQ

How do I service or repair my watch?

If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I check the status of my service, repair, or return?

Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by emailing us at repaircenter@nixonnow.com or calling us at 1-888-455-9200 to talk to a Customer Service Representative.

Can I email Nixon for a Return Authorization Number?

We do not issue Service or Return Authorization numbers by email. For a merchandise return please call our Customer Service department at 888-455-9200 for a Return Authorization number. For a service authorization number visit our Online Repair Center if you’re in the United States, or call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday if you’re in North America. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I care for the coating on my Nixon watch?

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.

Is the coating on my watch covered under warranty?

The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I care for my leather watchband?

Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.

How do I get a new band?

Bands, straps and bracelets are not covered under warranty. Watches need to be sent in to the Nixon Service Center for band replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Can I switch the band on my watch for another band type or color?

To keep the integrity of the exclusive design of your Nixon watch, we do not switch bands on watches for other material types or colors. To have your band replaced with the original band design, send your watch into the Nixon Service Center for band replacement. Bands, straps and bracelets are not covered under warranty. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new buckle or locking looper?

Watches need to be sent in to the Nixon Service Center for buckle or locking looper replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new springbar or pin?

We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, please contact us at repaircenter@nixonnow.com or call us at 1-888-455-9200 to talk to a Customer Service Representative about the details. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

How do I get a new battery?

Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at 888-455-9200.

How long is my watch covered under the limited warranty?

Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the Service section of our website.

What does my limited warranty cover?

Please visit the Service section of our website for details on what the limited warranty covers.

I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?

You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Service Center at 888-455-9200 for more information.

My watch is outside the warranty, can I still have it serviced?

Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, if you’re in North America, and we’ll set you up a service authorization number. If you’re somewhere else in the world , please go to the nixonnow.com homepage, select your country, then support/service for more details.

How can I get technical assistance for my watch?

Please call our Service Center at 888-455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.

What is a credit card pre authorization?

A credit card pre authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A pre authorization is not a charge to your credit card account. The pre authorization is removed when your service order transaction is completed.

Will I be charged the pre authorized amount if my watch is under warranty?

If your watch repair is determined to be covered under the Nixon warranty policy by a Nixon service technician, your credit card will not be charged. If your watch repair is not covered under the Nixon warranty policy, your credit card will be charged the estimated pre authorized amount, or less, shown at check out of your online service order. The estimated charge total includes our flat shipping fee of $7.00. If the actual charge for service repair sums up to more than the pre authorized amount, a Nixon service center representative will contact you to authorize payment on your credit card.

How do I find an item that is unavailable in the Nixon Store?

Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our Service Center at 888-455-9200 so we can let you know when an out of stock item is expected to become available.

How do I return or exchange an item purchased from the Nixon Store?

Nixon offers a 30 day return/exchange policy from the date of purchase for all products purchased from Nixonnow.com. All items must be in new and unused condition, and must be sent back with all original packaging and contents. Please call our Service Center at 888-455-9200 so we can provide you with a Return Authorization number and instructions for your return.

How do I get more detail on colors, features, or sizing of products on the website?

Please call our Service Center at 888-455-9200 for detailed information on the color, features, or sizing of a Nixon product.

How do I find a local Nixon dealer?

Please use the the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.

Where can I find the included user manual, extra links, and pins for my new watch?

The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.

How do I know if I can surf or swim with my watch?

Please reference the water resistancy rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a No Water Icon.

How do I obtain a user manual?

All User Manuals can be found under the main menu on our website. All manuals are available for download, view, or print.

Does Nixon have a Toll Free Number?

Yes. Our Toll Free Number is 888-455-9200

How do I contact Nixon with feedback or questions about product or the company?

Please call our Contact Center at 888-455-9200, or e-mail us at info@nixonnow.com

How do I get on the team?

There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at regionalteam@nixonnow.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.

How do I register and service my Nixon Elite Class watch?

Please visit the Elite Class page on our website for detailed information on registering and servicing your Nixon Elite Class watch.

Why should I register my Nixon Elite Class watch?

All Elite Class have a limited life time warranty and each watch has a serial number stamped on the back. By registering your watch, you validate the start of your warranty period and tie the serial number to you as the owner. You will also be reminded via e-mail when it is time to take, or send your watch in for standard servicing thus keeping your extended warranty valid, and your watch running at peak performance.

How accurate can I expect my Elite Class watch to be?

Since Elite Class watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). Automatic movements can be adjusted by Nixon or a professional watch technician if the watch gets out of these tolerances. Remember to track all service on your watch to maintain your lifetime warranty.