How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit the
Service section of our website.
What does my limited warranty cover?
Please visit the
Service section of our website for details on what the limited warranty covers.
My watch is outside the warranty, can I still have it serviced?
Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. If you’re in North America, you may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for details and we’ll set you up a service authorization number. If you’re somewhere else in the world , please go to the nixonnow.com homepage, select your country, then support/service for more details.
I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. If you’re in North America, you may call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for details.
How do I service or repair my watch?
If you’re in North America, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
How do I check the status of my service, repair, or return?
Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by using our
Order Tracker.
What is a credit card pre authorization?
A credit card pre authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A pre authorization is not a charge to your credit card amount. The pre authorization is removed when you service order transaction is completed.
Will I be charged the pre authorized amount if my watch is under warranty?
If your watch repair is determined to be covered under the Nixon warranty policy by a Nixon service technician, your credit card will not be charged. If your watch repair is not covered under the Nixon warranty policy, your credit card will be charged the estimated pre authorized amount, or less, shown at check out of your online service order. If the actual charge for service repair sums up to more than the pre authorized amount, a Nixon service center representative will contact you to authorize payment on your credit card.
Will I be notified before my card is charged for service?
You will not be notified before being charged the pre-authorized amount related to your service order. By accepting the pre-authorization, you are telling us it’s ok to charge up to the pre-determined amount if your service repair is not covered by warranty. This process allows us to get your watch back to you and on your wrist again quickly.
How do I get a new band?
Bands, straps and bracelets are not covered under warranty. Watches need to be sent in to the Nixon Service Center for band replacement. If you’re in North America, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
Can I switch the band on my watch for another band type or color?
To keep the integrity of the exclusive design of your Nixon watch, we do not switch bands on watches for other material types or colors. To have your band replaced with the original band design, send your watch into the Nixon Service Center for band replacement. Bands, straps and bracelets are not covered under warranty. If you’re in North America, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
Is the coating on my watch covered under warranty?
The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us on our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll talk you through a solution or get you a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
How do I get a new band or band buckle?
Watches need to be sent in to the Nixon Service Center for buckle or band replacement. If you’re in North America, visit our
Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, and we’ll set you up with a service authorization number. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
How do I get a new springbar, pin or locking looper?
We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, you may call us our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, for more details. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.
How do I get a new battery?
Most of our watches can be taken to a certified watch repair shop for battery replacement, which should include proper re-sealing of the case back. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified watch repair shop. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. If you’re in North America, you may call us our customer service line at 1-888-455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, for more details. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.