Nixon Watches - Service and Warranty Information

SERVICE

Watch Policy

Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our option. But, this doesn't mean you can abuse your watch and expect us to fix it for free. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture.

Problems?

 Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. If you’re in North America, visit our Online Repair Center or call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support/service for more details.

Note:

Your warranty is not void if you do not register your watch.



Elite Class Policy

Elite Class watches are covered by a lifetime limited warranty on defects in materials and workmanship. If our technical services determine that the defective part or problem is a result of manufacturing, your watch will be repaired free of charge. After the first two years from the date of purchase, the labor cost of any repair or replacement will be charged to you whether or not the part is covered by the warranty. To benefit from this limited warranty, you must present the certificate located within the back of your user manual book signed and dated by the store or online confirmation where you purchased the watch and proof that all maintenance has been kept up. This should be tracked with a stamp, date, and signature of all technicians that service your watch.

This warranty does not cover



Headphone Policy

Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your headphones aren’t right or if they aren’t put together correctly, we’ll repair or replace them, at our option. But, this doesn’t mean you can abuse your headphones and expect us to fix them for free. We don’t cover normal wear and tear or blown speakers, cut cords, bent jacks, torn headbands, loss or theft. You will void your warranty if you disassemble your headphones or dip them in lava or water.

Problems?

 Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. We’ll get you a return authorization number and talk you through a solution. If you’re in North America, please call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday. Headphones sent back to us without a return authorization number will not receive service. If you’re somewhere else in the world, please go to the nixonnow.com homepage, select your country, then support / service for more details. Headphones sent back to us without a return authorization number will not receive service.



Click here to have your Nixon Watch Serviced

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Frequently Asked Questions

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